Lost or Stolen 7-Day Express Bus Plus or 30-Day Unlimited MetroCard
Use this form if your claim relates to a Full Fare 7-Day Express Bus Plus or Full Fare 30-Day Unlimited
MetroCard that was lost or stolen.
Please ensure you that have the following information:
Last 4 digits of your credit card number
Date of purchase or most recent refill
Date Metrocard was lost or stolen
Approximate time of incident
Balance Protection Program & Restrictions
MTA New York City Transit provides a Balance Protection Program for its 7-Day Express Bus
Plus and 30-Day Unlimited Ride MetroCard that protects you from loss or theft of the card as long
as you purchased or refilled it with a credit or debit/ATM card from a MetroCard Vending
Complete the eFix claim form below and a Balance Protection representative
will contact you to complete the claim. Please note that you will not receive a
replacement MetroCard; your refund will be in the form of a credit issued back
to your credit or debit/ATM account. The amount of your refund will be
calculated at a rate of $7.86 per day for 7-Day Express Bus Plus MetroCards and
$3.74 per day for 30-Day Unlimited MetroCards. Your refund will be based on the
date that you first notify us of your loss. The $1 "new card fee" is not refundable.
If you prefer, you may call 511 (say MTA, Subways and Buses, then
MetroCard) to report the loss/stolen card and supply us with the number of the
credit or debit/ATM card that you used to purchase or refill your MetroCard.
Calls received after normal business hours will be returned by a Balance
You may file up to two claims per calendar year. The first claim will be processed free of charge;
a second claim filed within the same calendar year, will be subject to a $5.00 administrative fee,
the fee will be deducted from the refund amount.
You may initiate your claim if the following three conditions are true.