Lost or Stolen 7-Day Express Bus Plus or 30-Day Unlimited MetroCard
Use this form if your claim relates to a Full Fare 7-Day Express Bus Plus or Full Fare 30-Day Unlimited
MetroCard that was lost or stolen.
Please ensure you that have the following information:
Last 4 digits of your credit card number
Date of purchase or most recent refill
Date MetroCard was lost or stolen
Approximate time of incident
Balance Protection Program & Restrictions
MTA New York City Transit provides a Balance Protection Program for its 7-Day Express Bus
Plus and 30-Day Unlimited Ride MetroCard that protects you from loss or theft of the card as long
as you purchased or refilled it with a credit or debit/ATM card from a MetroCard Vending
Complete the eFix claim form below and a Balance Protection representative
will contact you to complete the claim. Please note that you will not receive a
replacement MetroCard; your refund will be in the form of a credit issued back
to your credit or debit/ATM account. The amount of your refund for newly purchased MetroCards will be
calculated at a rate of $8.50 per day for 7-Day Express Bus Plus MetroCards and
$4.04 per day for 30-Day Unlimited MetroCards effective March 19, 2017. Your refund will be based on the
date that you first notify us of your loss. The $1 "new card fee" is not refundable.
If you prefer, you may call 511 (say MTA, Subways and Buses, then
MetroCard) or 718 330-1234 to report the loss/stolen card and supply us with the number of the
credit or debit/ATM card that you used to purchase or refill your MetroCard.
Calls received after normal business hours will be returned by a Balance
You may file up to two claims per calendar year. The first claim will be processed free of charge;
a second claim filed within the same calendar year, will be subject to a $5.00 administrative fee,
the fee will be deducted from the refund amount.
You may initiate your claim if the following three conditions are true.
(Please review and confirm the following requirements by selecting all three boxes below)