MetroCard eFIX

Lost or Stolen 7-Day Express Bus Plus or 30-Day Unlimited MetroCard

Use this form if your claim relates to a Full Fare 7-Day Express Bus Plus or Full Fare 30-Day Unlimited MetroCard that was lost or stolen.

Please ensure you that have the following information:

  • Last 4 digits of your credit card number

  • Date of purchase or most recent refill

  • Date Metrocard was lost or stolen

  • Approximate time of incident

Balance Protection Program & Restrictions

MTA New York City Transit provides a Balance Protection Program for its 7-Day Express Bus Plus and 30-Day Unlimited Ride MetroCard that protects you from loss or theft of the card as long as you purchased or refilled it with a credit or debit/ATM card from a MetroCard Vending Machine.

Complete the eFix claim form below and a Balance Protection representative will contact you to complete the claim. Please note that you will not receive a replacement MetroCard; your refund will be in the form of a credit issued back to your credit or debit/ATM account. The amount of your refund for newly purchased MetroCards will be calculated at a rate of $8.18 per day for 7-Day Express Bus Plus MetroCards and $3.89 per day for 30-Day Unlimited MetroCards effective March 22, 2015. Your refund will be based on the date that you first notify us of your loss. The $1 "new card fee" is not refundable.

If you prefer, you may call 511 (say MTA, Subways and Buses, then MetroCard) to report the loss/stolen card and supply us with the number of the credit or debit/ATM card that you used to purchase or refill your MetroCard.  Calls received after normal business hours will be returned by a Balance Protection representative.

You may file up to two claims per calendar year. The first claim will be processed free of charge; a second claim filed within the same calendar year, will be subject to a $5.00 administrative fee, the fee will be deducted from the refund amount.

You may initiate your claim if the following three conditions are true.

(Please review and confirm the following requirements by selecting all three boxes below)


* Please fill out the form completely. Items marked with an asterisk are required
First Name * Middle Name Last Name *
Address * Address 2 Address 3
City * State * Zip Code
Day Phone * Evening Phone
Email Country
Date & Time *
Is Card  *
Type of Card *
MetroCard Serial Number   If known
Type of Payment *
Last 4 digits of Card used *

Please do not include a credit card number in your comment
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