MetroCard eFIX

Check the status of my MetroCard claim

CSR Number*
First Name Initial
Last Name

Use this form if you wish to receive an update on the status of your claim. The results will indicate if your claim is in process or closed, along with the date of closure.

Please complete all fields.

If the status of your claim does not appear, please call 718-330-1234 to speak to a customer service representative.

* CSR number provided when your claim was submitted.

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