MetroCard eFIX

MetroCard Vending Machine (MVM) Problem

(includes NYC Transit, PATH and AirTrain machines)

You can submit a claim here for the following types of malfunctions ONLY.

  • The vending machine captured a MetroCard you inserted

  • The vending machine did not dispense a New MetroCard but your credit/debit account was charged

  • The vending machine did not dispense a New MetroCard and failed to return your money

  • Machine did not issue you the correct amount of change

  • The vending machine dispensed a New MetroCard but charged your credit/debit account more than once

  • The vending machine did not add value/time to your Reduced-Fare MetroCard but your credit/debit account was charged

  • The vending machine did not add time/value to your Reduced-Fare MetroCard and failed to return your money

For any other MVM or vending machine problem not listed, click here.

If you experience a problem filing a web claim, contact Customer Service at 718-330-1234 or 511 in the New York area, 7 days a week, 6am to 10pm.

Please ensure you have following information:

  • The number of the malfunctioning vending machine.

  • The date and time the problem occurred.

  • If this claim involves a charge to a credit or debit card, you will need to supply the last 4 digits of the card and the card brand.

NOTE for CASH Claims: If you have a vending machine receipt that verifies a cash claim, it is strongly recommended that you mail the receipt, along with your claim and NOT file a claim on this website. Web cash claims without receipts will be subjected to delays in processing. Click here to print out a claim form, or ask for a postage-paid MetroCard Business Reply Mailer from any station service booth.

Do You Acknowledge All The Requirements For Filling Out A MVM Web Claim Form?