MetroCard eFIX

Select Bus Service MetroCard Fare Collector Machine Problem

Use this form to file a claim if your MetroCard was not returned from a MetroCard Fare Collector Machine located at a Select Bus Service bus stop.

Please ensure that you have the following information:

  • Date and time of incident

  • Type of MetroCard and method of payment used to purchase/add value to this MetroCard

  • Machine number

  • MetroCard Serial Number (if available)

* Please fill out the form completely. Items marked with an asterisk are required -

Please review and confirm the following requirement by selecting box below:


NOTE: If your MetroCard was not captured by an SBS Machine, do not fill out this form. Please contact MetroCard Customer Service at 718-330-1234 or 511 in the New York area, 7 days a week, 6am to 10pm.

NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card.

NOTE: If you are a Reduced Fare participant DO NOT fill out this form. Click here to be redirected to the Lost Or Stolen Reduced Fare form.

First Name * Middle Name Last Name *
Address * Address 2 Address 3
City * State * Zip Code
Day Phone Evening Phone
Email Country
Type of Card*
Have a receipt?
Card Serial Number    Note : Serial Number can be found on SBS receipt or original purchase receipt. View Sample
Date Of Incident*
Time Of Incident*
Select Bus* Select Bus Stop
Machine Number*
Last Purchase Method
Of Payment*
Amount of Claim*
Please select applicable time and/or value.

Time Period On Card

Current Active Time No. of Days Remaining
Unactivated Time

Value Remaining On Card

Value Remaining

Please Enter the Confirmation Text:

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