MetroCard eFIX

MetroCard Not Returned from Bus Farebox

Use this form if your MetroCard was not returned by a NYC Transit Bus, Westchester Bee Line or Long Island Bus farebox.

Please ensure you that have the following information:

  • Bus route

  • Bus farebox number

  • Date and time of incident

  • Type of MetroCard (Pay-Per-Ride or Unlimited Ride)

Note: This form cannot be used for MetroCards not returned from a PATH or AirTrain turnstile. Please call 1-877-airtrain for AirTrain related issues or 1-800-234-PATH (7284) for PATH.

NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card.

 
           
* Please fill out the form completely. Items marked with an asterisk are required -
CUSTOMER INFORMATION
Title
First Name * Middle Name Last Name *
Address * Address 2 Address 3
City * State * Zip Code
Day Phone Evening Phone
Email Country
 
DESCRIPTION OF SITUATION
Serial Number
(if available)
Fare Box Number
Last Purchase
Method Of Payment*
 
Type of Card*
Amount of Claim*
Please select applicable time and/or value.

Time Period On Card

Current Active Time No. of Days Remaining
Unactivated Time

Value Remaining On Card

Value Remaining
 LOCATION
Point Of Entry
Location
Incident Date Time
 COMMENTS
Comments
CAPTCHA CONFIRMATION
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