Use this form if your MetroCard was not returned by NYC Transit Subway AutoGate or by a NYC Transit Bus, Westchester Bee Line or Nassau Inter-County Express (NICE) Bus farebox.
Please ensure you that have the following information:
For AutoGate Claims
For Bus Farebox Claims
Subway Route
Subway Station
Date and Time of Incident
Type of MetroCard (Pay-Per-Ride or Unlimited Ride)
Bus Route
Bus Farebox Number
Note: This form cannot be used for MetroCards not returned from a PATH or AirTrain turnstile. Please call 1-877-airtrain for AirTrain related issues or 1-800-234-PATH (7284) for PATH.
NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card.
NOTE: If you have a New York City Transit Reduced Fare MetroCard with your photo on it, DO NOT fill out this form. Click here to be redirected to the Lost Or Stolen Reduced Fare form.