MetroCard Not Returned from Bus Farebox / AutoGate
Use this form if your MetroCard was not returned by a NYC Transit Bus, Westchester Bee Line or Long Island Bus farebox.
Please ensure you that have the following information:
This form can be used to file a claim for a MetroCard Captured by New York City Transit Subway Autogate box except for New York City Transit Reduced Fare customers. Please use Lost/Stolen Form for Reduced Fare customers. Filing a claim for Autogate captured, please have the following information.
Note: This form cannot be used for MetroCards not returned from a PATH or AirTrain turnstile. Please call 1-877-airtrain for AirTrain related issues or 1-800-234-PATH (7284) for PATH.
NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card.
NOTE: If you are a New York City Transit Authority Reduced Fare participant DO NOT fill out this form. Click here to be redirected to the Lost Or Stolen Reduced Fare form.