Use this form if your MetroCard was not returned by a NYC Transit Bus, Westchester Bee Line or Long Island Bus farebox.
Please ensure you that have the following information:
Bus farebox number
Date and time of incident
Type of MetroCard (Pay-Per-Ride or Unlimited Ride)
Note: This form cannot be used for MetroCards not returned from a PATH or AirTrain turnstile. Please call 1-877-airtrain for AirTrain related issues or 1-800-234-PATH (7284) for PATH.
NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card.