MetroCard eFIX

Transfer Problem

Use this form if you had an extra fare deducted during the 2 hour free transfer period.

Note: Free transfers are not available when traveling between NYC Subway and Bus system and PATH or AirTrain.

File your claim here if you agree to the following three statements; you must fill in the three boxes by clicking on them.

*	You are a FULL, REDUCED or FAIR FARES Customer using the Pay-Per-Ride Option. You are NOT in the EasyPay Program in which your MetroCard is automatically refilled by NYC Transit through your credit or debit account. You must have the date and time you traveled and serial number of your MetroCard (this is the 10 digit number found below the word EXPIRES on the back of the MetroCard).
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If your problem is not listed, click here to print a claim form to mail to us with your MetroCard.

* Please fill out the form completely. Items marked with an asterisk are required -

CUSTOMER INFORMATION

Title

First Name

Middle Name

Last Name

Address

Address 2

Address 3

City

State

Zip Code

Day Phone

Evening Phone

Country

CARD DETAILS

Serial #

Card Type

Refund Requested($)

Size of Group

Problem Type

Problem Description

POINT OF TRANSFER

Point Of Entry

Location

Clear

Travel Date

Time

: AMPM

Point Of Transfer

Location

Clear

Date

Time

: AMPM

Point Of Transfer

Location

Clear

Date

Time

: AMPM

CAPTCHA CONFIRMATION

Refresh

Please Enter the Confirmation Text:

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